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ServicesImplementation - OpenEngagement will support firms in implementing solutions based on our products, including OpenEngagement DMS, on a consulting basis. See Consulting information below. Support - Customer support for OpenEngagement products is provided by CaseWare International through paid support packages. You may view our pricing page or contact our sales department at sales@CaseWare.com for more information. Training -Training for OpenEngagement is provided by CaseWare International. You may contact our training staff at training@CaseWare.com for more information on the training packages we offer. Consulting - Consulting services are available for all OpenEngagement products. Consulting tasks for our current application, OpenEngagement DMS, may include: + Assisting in the installation of OpenEngagement DMS in your firm's office(s) + Customizing OpenEngagement DMS to your needs. For example, creating custom reports or adding additional metadata. + Helping you configure OpenEngagement DMS (e.g. setting up user accounts and enabling security features) + Establishing backups, replication, SSL or performance improvements for local solutions Hosting - Hosting is available for OpenEngagement DMS. This valuable service relieves firms of the need to install or maintain the DMS themselves. See DMS Solution Choices for more information. Customization of Hosting Services - Firms may wish to specify custom domain names, backup schedules or other variations from the standard hosting service. For some customizations, standard prices exist. Documentation - All documentation for OpenEngagement products is available free on-line in our help center. Printed documentation may also be purchased. If you would like printed copies of the documentation, please contact our sales staff at sales@CaseWare.com |
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