1. General Guidelines

Next: The OpenEngagement DMS is Very Slow to Start or Doesn't Start  

We provide here a set of common sources of problems that users should check for when experiencing problems with the OpenEngagement CMS. These may each cause any number of problems.

1. Users cannot install the OpenEngagement DMS multiple times on the same computer without some effort, and we recommend users do not attempt to do this. Installing multiple instances where each is on a different computer will work fine. Note though, each instance will have a separate database, which implies separate data and separate user accounts.
2. Cookies and javascript must be enabled in all web browsers which access the DMS
3. Do not install Python or Zope on the same computer on which the OpenEngagement DMS is installed.
4. Do not install the Go-Between in multiple locations on the same computer. Each time the Go-Between is re-installed or upgraded, users should do so in the same directory in which it was previously installed. If it was installed in more than one location, users should unregister each instance (calling regsvr32 -u dms.dll from the command line) and then re-installing

Next: The OpenEngagement DMS is Very Slow to Start or Doesn't Start