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3.
Cannot upload or download when connected to a site using SSL
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If you are able to search and navigate using the Go-Between but not upload or download client files, the problem is likely a security setting related to SSL certificate revocation. This error is particularly known to occur with computers using Windows 2003 SP 1. If you have a log file, you can check it for the string: 12057. This is the Microsoft error code related to this problem. If you do not have a log file, you can nevertheless try this fix if you wish.
To fix:
- Close all instances of Internet Explorer except one
- Close all instances of Working Papers
- Click on Tools -> Internet Options
- Click on the Advanced tab
- Scroll down to the Security Section (near the bottom)
- Uncheck 'Check for server revocation'
- Close Internet Explorer
- Restart Working Papers and try again