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Cannot Connect to the DMS
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The likely causes are: either the server is down, the network connection is lost, the configuration settings are incorrect, or the DMS and Go-Between versions do not match. First, check if you are able to connect using a web browser. If you are, the problem is likely either the configuration settings or the versions do not match. To check the version number in the Go-Between, check the configuration dialog. To check the version number in the DMS, open a web browser to the DMS and check the number in the footer. It is not necessary that the build numbers match. The Go-Between will, as well, give a warning when the version numbers do not match.
If you are not able to connect with a web browser either, it is possible that the URL has changed, that the DMS server is down, or the network is down. If it is Local Solution, if possible, try to access the DMS from the computer on which it is installed. If you do not have access to this computer, ask someone with access to try to view the DMS from a web browser launched from that computer. Someone in the firm should know the IP address of the server. If it is a Hosted Solution, you may ask OpenEngagement for assistance.