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Frequently Asked Questions (FAQ) About OpenEngagement - Our ServicesBack to main FAQ page |
OpenEngagement offers a comprehensive range of support services to both its local and hosted solutions customers.
For local solutions customers, support service options include assistance with installing and configuring OpenEngagement software, phone and e-mail customer support, software customization, training sessions, and assistance with backups, SSL and performance solutions.
Implementation and maintenance are standard for hosted solutions customers. Hosted solutions customers may, however, choose to enhance their OpenEngagement experience with additional support services, such as software customization, phone support and training.
OpenEngagement's documentation is accessible online, free of charge. However, we do provide the option of printed documentation for those customers who request it.
With OpenEngagement you are free to choose the combination of services that are right for you and your firm.
Please contact our sales staff at sales@CaseWare.com for help in choosing your support service options.
We only need one or two services, is it possible to buy these alone?
Yes, it is possible to select as many or as few support service options as you require.
How long will it take to train our staff?
OpenEngagement's software products are easy to use and most users learn them quickly, but without knowing how many people you have on staff and the area of focus of the training it is hard to give an estimate of how long your training will take.
If you are interested in having OpenEngagement train your staff, please contact our sales office at sales@CaseWare.com to discuss the details.
How much will I pay for OpenEngagement's services?
OpenEngagement offers cost-effective, competitive solutions and services. You can view our pricing here. Please contact our sales staff at sales@CaseWare.com for more detailed pricing information.
Who provides your support services?
OpenEngagement's support services are provided by CaseWare International Inc., the premier provider of assurance, reporting and analysis tools to the accounting and auditing industry. A trusted name in the field, CaseWare has had years of experience in providing successful customer support services to accountants and auditors.
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